Terms of Service
These terms apply when you use keys.khethokuhle.com, ask us for a quote, or use our car key cutting and programming services. Please read them before you send us a request. We have written them in plain language; if anything is unclear, ask us before you go ahead.
- You are responsible for the accuracy of the details you give us, including the key code, VIN and vehicle details (section 5).
- We only cut or program a key after you prove who you are and that you own the vehicle or are authorised to act for the owner (section 4).
- Our liability is limited as set out in section 9. Nothing in these terms limits your rights under the Consumer Protection Act or excludes our liability for gross negligence.
- Company information
- Our services
- Quotes and payment
- Proof of identity and ownership
- Information you give us
- Hand-over and testing
- Guarantee
- Cancelling a job
- Limits on our liability
- Using this website
- Complaints and disputes
- General
1Company information
This information is published as required by section 43 of the Electronic Communications and Transactions Act 25 of 2002.
- Full name and legal status
- Khethokuhle Prism Stones [legal status, e.g. (Pty) Ltd]
- Registration number
- [CIPC registration number]
- Directors / office bearers
- [names]
- Place of registration
- Republic of South Africa
- PSIRA registration number
- [PSIRA business registration number]
- Physical address for service of legal documents
- [street address]
- Telephone and WhatsApp
- +27 61 436 9339
- info@khethokuhle.com
- Website
- https://keys.khethokuhle.com
- Code of conduct
- As a locksmith we are bound by the Code of Conduct for Security Service Providers, 2003, made under the Private Security Industry Regulation Act 56 of 2001.
2Our services
We cut and program replacement and spare vehicle keys, transponder keys and remotes, mainly from the vehicle's key code, and hand them over at the vehicle in our service area (Johannesburg, Pretoria and greater Gauteng). We serve private owners, dealerships, banks, repossession agents, fleets and auction houses.
Not every vehicle can be done from a key code alone. Some need extra steps, parts or access to the vehicle's systems. We will tell you what your vehicle needs before you accept a quote.
3Quotes and payment
- A request sent through this website is not an order. We reply with a written quote (by WhatsApp or email) that shows the full price including VAT where applicable, call-out fees, the expected time and how to pay.
- A quote is valid for 7 days unless it says otherwise. A contract starts only when you accept our quote.
- If the work needs to change after you have accepted (for example, because the vehicle needs a different key than the details suggested), we will give you a new price before doing extra work.
- Payment is due as stated on the quote. We do not take card details through this website.
4Proof of identity and ownership
The law requires a locksmith to see written proof of identity and of authority before duplicating a key or starting a vehicle, and to keep that proof on record. So before we cut or program any key, you must give us:
- Private owners: a valid South African ID, driver's licence or passport, and the vehicle registration certificate in your name (or other proof of ownership we accept).
- Dealerships: proof that the vehicle is in your stock, and a written request on company letterhead from an authorised person.
- Banks and agents: the repossession mandate, court order or release letter that names the vehicle by VIN, and proof that the person meeting us is authorised.
At hand-over we check that the VIN on the vehicle matches your documents. We may make further enquiries to verify what you give us. We may refuse or stop a job at any time if documents are missing, do not match or appear false, and we may report suspected fraud or theft to the South African Police Service. If we refuse a job for these reasons, any call-out fee already incurred is payable.
5Information you give us
By sending us a request, you confirm that the key code, VIN, make, model, year and other details are correct and belong to the vehicle you own or are authorised to act for.
- A key is cut and programmed to the details you supply. If those details are wrong, incomplete or belong to another vehicle, the key may not fit or work. You will pay for re-cutting, re-programming, any extra key blanks or parts, and any additional call-out.
- You must not send us a key code or documents for a vehicle you are not entitled to. Doing so may be a criminal offence, and you will be responsible for any loss, claim or cost that results.
6Hand-over and testing
We test every key on the vehicle at hand-over: that it turns or starts the vehicle, and that the remote locks and unlocks it. Please check the key with us before we leave. If something does not work, tell us immediately so we can fix it on the spot.
7Guarantee
We guarantee our workmanship and the keys and parts we supply, and you have at least the warranties the Consumer Protection Act 68 of 2008 gives you. If a key we supplied fails because of a defect in the key or our work, we will repair or replace it, or refund you, as the Act provides.
The guarantee does not cover keys that are lost, damaged by misuse, exposed to water, or affected by a flat battery, or faults in the vehicle itself (such as the immobiliser, ignition, lock barrels or electronics) that we did not cause.
8Cancelling a job
- You may cancel free of charge before we start cutting or order parts for your vehicle.
- If we have already ordered a key blank, remote or part specifically for your vehicle, or travelled to you, you pay for those costs.
- Keys are made to your vehicle's specifications. The cooling-off right in section 44 of the Electronic Communications and Transactions Act does not apply to goods made to a consumer's specifications or to services that start, with your agreement, before the cooling-off period ends.
9Limits on our liability
- We are not liable for loss or cost caused by incorrect, incomplete or false information or documents that you or anyone acting for you gave us.
- We are not liable for pre-existing faults in the vehicle, including its battery, immobiliser, control units, wiring or locks, that we did not cause.
- For a key we supplied or programmed, our liability is limited to re-making or re-programming it or refunding the price you paid for it. We are not liable for indirect loss such as lost income, transport costs or loss of use of the vehicle.
- We take reasonable care when working on your vehicle. If we damage it through our negligence, we will put it right.
Nothing in these terms excludes or limits our liability for gross negligence or anything else the law does not allow us to exclude, and nothing limits your rights under the Consumer Protection Act.
10Using this website
- The information on this website is general. Prices, timings and whether a vehicle can be done are confirmed only in our written quote.
- This website, its text, design, 3D animation, sound and logo belong to Khethokuhle Prism Stones. KHETHOKUHLE™ and the key-K logo are trade marks of Khethokuhle Prism Stones and may not be used without written permission.
- Photographs are used under the Unsplash License. Vehicle makes, models and trade marks shown belong to their owners. We are not affiliated with or endorsed by any vehicle manufacturer, and showing a vehicle does not mean we have worked on that particular vehicle.
- The quote form does not send anything to us by itself. It prepares a message that you choose to send by WhatsApp or email.
11Complaints and disputes
If you are unhappy, contact us first at info@khethokuhle.com or +27 61 436 9339. We aim to respond within 5 working days. If we cannot resolve it, you may refer the matter to the Consumer Goods and Services Ombud, the National Consumer Commission or another forum available to you under the Consumer Protection Act.
12General
- These terms are governed by the laws of the Republic of South Africa.
- If any part of these terms is found invalid, the rest still applies.
- We may update these terms. The version that applies to your job is the one published when you accepted our quote.
- Our handling of personal information is explained in our Privacy Notice.